FAQS

Concerning COVID-19

Yes. We value the safety and health of our staff and you. With the outbreak we took immediate action at our headquarters and warehouse.

Our courier service follows all measures prescribed by WHO and local authorities.

Was my order successful ?

If you were directed to the “Thank You” page after submitting your order, it was successfully received. Once payment is processed, you will receive an order confirmation to the email you provided at checkout.
Tracking information is sent the first business day after the order was placed.

Payment information

Q: What forms of payment do you accept?
A. For online + phone purchases (home delivery) we accept paypal
We do not accept checks for any order type.

Why might my credit card be refused?

Your credit card might be refused for any of the following reasons:
• The card may have expired.
• You may have reached your credit limit. Contact your bank to check you have not exceeded the authorized purchase limit.
• You may have entered some information incorrectly. Check you have entered all the required fields correctly.

Product Information

Q: How do I know if an item is in stock?
A: You will be notified if an item is out of stock during the checkout process.

Q: Why is my item out of stock?
A: We strive to maintain availability of all items listed in our catalog. However, due to the success of a particular item or supply delays, it is possible that an item can be temporarily out of stock. Most times, our store co-workers can provide delivery information on an out of stock item. IKEA products are manufactured all over the world and there are many circumstances that can, at times, impact supply.
Q: What can I do if an item is out of stock?
A: ebuydiy receives daily shipments of our products. If an item is out of stock, check the product page periodically for stock updates. Quantities are updated throughout the day to reflect current stock levels.

Delivery Information

Together with our delivery service providers, we have updated our operating procedures to ensure the health and safety of our customers, co-workers and providers. We have temporarily changed our service and will now only deliver to the first dry room, as opposed to room of choice.

Why am I not receiviong any mails from ebuydiy

Please check your SPAM folder or contact us about this. We might have received a wrong e-mail address from you.

Something is wrong with the delivery ,what to do ?

If your order is set on hold or needs to be updated with certain information, please let us know as soon as possible (respewok615@gmail.com), so we can assist you in this.